FREQUENTLY ASKED QUESTIONS

Our coffees come from the coffee belt, primarily from Central and South America (more balanced and chocolatey profiles), Africa (more aromatic and fruity), and, when available, from certain areas of Asia (more spicy and full-bodied). The origins vary depending on the harvest season. On every package, we always list the country, region, processing method, and sensory notes, so you can make an informed choice based on your taste preferences and brewing method.

We source our coffee directly from the origin: every year, Maurizio visits a different plantation to meet the farmers and taste the lots on-site.

A specialty coffee scores over 80 out of 100 in evaluations by qualified tasters, according to the SCA protocol, and is traceable back to the farm. A specialty coffee reflects a specific origin, variety, and processing method—and you can taste it in the cup. A commercial coffee, on the other hand, is produced with volume and price in mind.

Yes. Coffee is a fruit, and our selection depends on the harvests: it changes constantly, and new specialty coffees arrive every week.

A light roast preserves the acidity and the fruity and floral notes; a darker roast adds body and bitterness, but masks the differences between one coffee and another. For each coffee, we develop a profile that respects its character.

Yes, at our small roastery on Via Quarenghi in Bergamo. We roast the coffee to order, so the coffee you receive is always fresh.

It tastes best after a few days of resting following roasting and retains its aromas for several weeks.

Store it in its original package with the valve and zipper, tightly sealed, in a cool, dry, dark place. It’s best to avoid the refrigerator and grind it just before preparing it.

You can choose it whole bean ( Beans ) or ground for a moka pot, espresso, or drip coffee. If you have a coffee grinder, we recommend the Beans, because it better preserves all of the coffee's characteristics.

Coffees from Central and South America, which are well-balanced and have a chocolatey flavor, are ideal for espresso and milk-based drinks. African coffees, which are aromatic and fruity, are best enjoyed as filter coffee. If you have any questions, feel free to message us on WhatsApp.

Absolutely. The subscription delivers 2 to 5 different specialty items every month for 3, 6, or 12 months, with free shipping. The tasting box contains 25 different specialty items in 50-gram bags.

Yes, we ship throughout Italy and internationally via courier. Your order will arrive within 7 business days of confirmation. In Italy, shipping is free for orders over €59; for international orders, the cost depends on the destination country and is displayed before you complete your order.

Yes, we have a wide selection. We offer SCA courses leading to a diploma, as well as one-on-one courses with certificates in various specializations. We also offer a variety of workshops, cupping sessions, and tastings: brewing, Moka, and the Star Experience in Milan.

Our coffee roastery is located in the coffee shop at Via Quarenghi 32 in Bergamo.

Yes, we supply them. Write to us and tell us about your business: we'll recommend the best coffees for you and discuss the terms.

If you'd like to work with us, you can fill out the application form on the Bugan Team page. If you'd like to compete, you can email us; you'll find the details on the Training page.

You can pay by credit card, debit card, or PayPal: the amount will be charged only after we confirm your order. If you need an invoice, enter your VAT number at checkout: we’ll issue it electronically.

Yes, you have 14 days from the date of delivery to cancel your purchase without having to provide a reason: email us at info@bugancoffeelab.com and return the product to us in its original condition and packaging to Via Quarenghi 32, Bergamo. We’ll refund the purchase price and shipping costs within 14 days using the same payment method; you’re responsible for the return shipping costs. For merchandise, you can also request a size exchange within 8 business days of delivery.

Email us at info@bugancoffeelab.com or contact us via WhatsApp with your order number, a description of the problem, and a few photos within two months of when you noticed the issue. We'll repair or replace the product at no cost to you.