General Terms and Conditions of Sale

1. SCOPE OF APPLICATION
These general conditions ("General Conditions") govern all purchases of products ("Products") by COFFEE LAB SRLS, VAT No. 04293080166, with registered office in Via Dalmine, 10/A 24035 Curno (BG) ("Seller"), made online by one or more parties ("Customer") via the website bugan.coffee belonging to the Seller ("Site").
These General Terms and Conditions may be amended by the Seller and the date of their publication on the Site shall be deemed to be the effective date. Each Contract (as defined below) shall be subject to the application of the General Conditions in the version in force at the time of its conclusion.
The Seller's contact details are as follows: COFFEE LAB SRLS, VAT No. 04293080166, with registered office in Via Dalmine, 10/A 24035 Curno (BG)

2. REGISTRATION TO THE SITE
In the procedure of registration to the Site necessary to start the process for the conclusion of the Contract, the Customer must enter his real and complete personal data, as well as his own e-mail address. The Customer is prohibited from entering false and/or invented and/or fictitious data, as well as from indicating e-mail addresses that do not exist or that refer to third parties. The Client is also prohibited from making double registrations corresponding to a single person.
The Client undertakes to indemnify the Seller against all costs, damages and liabilities that the Seller may incur due to the issue of incorrect tax documents as a result of the Client's violation of the provisions of Article 2.1 above.

3. PURCHASE METHODS
The products offered for sale by the Seller are only those present on the website at the time the Order is placed, as described in the relative information sheets. It is in any case understood that the images on the product description sheet are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size (also due to the browser and monitor used to access the Site and view the images).
The presentation of Products on the Site constitutes an invitation to offer. In order to send the Seller a purchase order for the Products ("Order"), the Client shall access the Site, carry out the registration procedure, follow the instructions provided, fill in all the fields indicated as mandatory and send the Order electronically through the Site. The Order will be considered as separate contractual purchase proposals addressed to the Seller for each of the Products indicated therein.
Upon receipt of the Order, the Seller will automatically send the Client a message of acceptance of the Order ("Order Receipt"), which does not constitute acceptance of the Order itself.
The contract for the purchase of each Product ("Contract") shall be deemed to have been executed when the Seller sends the Client an email confirming the Order, containing (i) the link for downloading and storing these General Conditions, (ii) a summary of the Products purchased, the price including taxes, the payment methods and the delivery times, methods and costs, and finally (iii) a link to a web page where the Client can check the status of the execution of his Contract ("Order Confirmation"). The Order Confirmation may also concern only a part of the Products indicated in the Order.

4. PRICES AND SHIPPING COSTS
The prices indicated on the Site and in the Contract are in Euros and are inclusive of VAT if due.
The total cost of shipment will be indicated to the Customer on the Site before sending the Order, will be summarised in the Order Confirmation and will be entirely at the Customer's expense, unless any exceptions are indicated by the Seller on the Site itself.
Shipments in Italy are free of charge for orders over €49.00.
Shipments abroad have a cost that varies according to the country of destination and customs costs, as well as in relation to the weight and size of the Products and any additional services requested by the Customer (e.g. insurance, delivery times, etc.).

5. PAYMENT AND INVOICING
Payment of the price and of the shipping cost shall be made at the time the Order is sent, but collection by the Seller will take place only when the Seller sends the Order Confirmation and can be made by PayPal or by credit or debit cards. If the Order Confirmation is not sent, the sum relative to the unconfirmed order will be returned in the same manner as the payment.
Pursuant to art. 22, paragraph 1, no. 1), of the D.P.R. 633/72 and art.2, letter oo), of the D.P.R. no. 696/1996, in the context of mail-order sales there is no obligation to issue an invoice or a receipt. The invoice shall be issued exclusively in electronic format upon request by the Customer no later than the time the transaction is carried out, as provided for by Article 22, paragraph 1, of Presidential Decree 633/72.
The Seller is not responsible for any fraudulent or in any case illicit use that may be made, by third parties, of the PayPal account and of the credit and/or debit cards connected to it, used for the purchase of the Products.

6. DELIVERY
The Products will be delivered by a courier chosen by the Seller, to the address indicated by the Client in the Order.
The delivery terms indicated on the Site, in the Order and in the Order Receipt are merely indicative. The Products shall be delivered within 7 (seven) working days from the conclusion of the Contract.
In the event of non-delivery within the term referred to in Article 6.2 above, the Client must grant the Seller a suitable additional term. If the additional period thus granted expires without the Products having been delivered, the Client will be entitled to terminate the Contract, and will be entitled to a refund of all sums paid to the Seller; the Client will also be entitled to compensation for damages, except in the cases provided for in art. 6.4 below.
No responsibility can be attributed to the Seller for delayed or non-delivery due to force majeure or unforeseeable circumstances, such as, for example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events beyond the Seller's control that prevent, in whole or in part, the execution of the Contract within the agreed time.

7. RETURNS
Within 8 (eight) working days from the delivery of the Product, the Client may ask the Seller to replace it with another Product of the same type but of a different size ("Replacement"), by sending an e-mail to info@bugancoffeelab.com containing the Order number, the size of the Product that is to be returned and the size of the Product that is to be exchanged.
Within 2 (two) working days from receipt of the request for Replacement, the Seller will inform the Customer, at the same email address used by the latter, (i) if the Product of the new size requested is available or, (ii) if it is not available, that the Customer can receive a coupon code for an amount equal to the price actually paid for the Product, expendable for other purchases on the Site within 1 (one) year from its issue.
If the Client wishes to make use of the possibilities referred to in Article 7.3 above, the Client must, within 7 (seven) working days from receipt of the communication provided for therein, return the Product at his own expense to the Seller, at the address indicated in Article 1.3 above. The Product must be returned by the Client in the same conditions in which it was delivered, not damaged or used in any way, together with all the accessories contained in its packaging, otherwise the Seller will return it to the Client at the Client's expense.
Within 2 (two) working days from receipt of the Product to be returned, the Seller will (i) send the Client the Product of the new size, or (ii) communicate the coupon code to the Client by e-mail.

8. WARRANTY
The Seller warrants that the Products are free from conformity defects, pursuant to Articles 128 et seq. of Legislative Decree no. 206 of 2005 ("Consumer Code"), provided that they do not derive from causes subsequent to the delivery of the Products to the Customer.

9. DURATION OF THE WARRANTY
The warranty is due only for defects which appear within a period of two years from the date of delivery of the Product ("Warranty Period").
If the Products are replaced, a new two-year Warranty Period shall commence upon replacement; if the Products are repaired, however, the warranty is only due until the expiry of the original Warranty Period, without any extension thereof, not even for the components repaired or replaced for the purpose of repair. In both cases, unless otherwise agreed between the Parties.

10. NOTICE OF DEFECTS
The Client loses the guarantee if he does not notify the Seller of the conformity defect within two months from the date on which he discovered it.
The notification of the defect must be sent to the Seller at the e-mail address info@bugancoffeelab.com, indicating all the relevant elements, such as a precise and detailed description of the defect, the date on which it was discovered, photographs and a copy of the invoice.

11. REMEDIES IN CASE OF DEFECTS
The Client may request, at his discretion, that the Seller repair the Product or replace it, free of charge in both cases, unless the remedy requested is objectively impossible or excessively onerous compared to the other. The Client may request, at his discretion, an appropriate reduction in price or termination of the contract if one of the following situations occurs: a) repair or replacement is impossible or excessively onerous; b) the Seller has not repaired or replaced the Product within a reasonable period of time from the Client's request; c) the replacement or repair previously carried out has caused significant inconvenience to the Client.

12. EXCLUSIONS FROM THE WARRANTY
The warranty does not apply: a) if the Product cannot be identified as sold by the Seller; b) if the Product has not been used correctly, in compliance with its intended use and with the provisions of the instructions for use and washing present in the Product and/or delivered with the Product; c) in the event of insubstantial differences between the Products delivered and their illustrative images and text descriptions published on the Site.

13. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the Contract pursuant to Articles 52-59 of the Consumer Code, without having to provide any reasons, as specified below.
Withdrawal may be exercised within 14 (fourteen) working days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Products. In the case of a Contract relating to multiple Products ordered by the Customer in a single Order and delivered separately, the withdrawal period shall expire after 14 (fourteen) working days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last Product.
In order to exercise the right of withdrawal, the Client may:
a) fill in the standard withdrawal form [downloadable at this link], or prepare any explicit declaration of his/her wish to withdraw, and send them to the Seller by post or e-mail to the addresses indicated above at point 1.3; or
b) submit the declaration of withdrawal through the Site by filling in the appropriate page and sending it electronically; in this case, the Seller will promptly send the Customer an acknowledgement of receipt of the withdrawal, by e-mail sent to the address indicated by the Customer when registering on the Site.
In order to comply with the withdrawal period, it is sufficient for the Client to send the Seller the communication relating to the exercise of the right of withdrawal before its expiry date, even if it is received by the Seller after that date.
If the Client has already received the Product that is the object of the contract, he must send it back to the Seller at Via Quarenghi, 32 24122 - Bergamo, without undue delay and in any case within 14 (fourteen) days from the date on which he communicated his withdrawal to the Seller. The term is respected if the Client returns the Product before the expiry of the period of 14 (fourteen) days. The direct costs of returning the Product shall be borne by the Client.
The Products must be received by the Seller in the same conditions in which they were delivered, with their original packaging and packaging, as well as the labels and any attached documentation. The Customer shall be liable for any decrease in the value of the Product resulting from any handling of the Product itself, unless such handling is necessary to establish the nature, characteristics and functioning of the Product.
If the Client withdraws from the Contract, he will be reimbursed for all payments made to the Seller, both for price and shipping costs, without undue delay and in any case no later than 14 (fourteen) days from the day on which the Seller received notice of the withdrawal exercised by the Client. In any case, the Client shall not incur any costs as a consequence of such reimbursement.
The Seller may retain all sums due for reimbursement until it has received the Product or until the Customer has proved that he has returned it, whichever is sooner.

14. REFUNDS TO THE CUSTOMER
If the consumer avails himself of the right of withdrawal foreseen by the previous art. 13, and in any case in which the Seller is obliged to reimburse the Client for all or part of the sums paid by the latter, the reimbursement will be made by crediting the same PayPal account used by the Client for the payment, unless otherwise expressly agreed with the Client.
The Seller will not be held responsible for any lack of or delayed reimbursement if the lack or delay of the reimbursement depends on the impossibility of carrying it out in the manner provided for in the previous point 14.1.

15. FINAL CLAUSES
The failure of a Party to invoke any of the clauses of these General Conditions or of the Contract governed by them shall not constitute a waiver of that provision or of the right to invoke it subsequently.
If a clause of these General Conditions or a part thereof is declared invalid, illegal or ineffective, the remaining clauses or the remaining parts of the same clause shall not be affected and shall remain in force.

16. APPLICABLE LAW AND COURT OF JURISDICTION
These General Conditions and the Contracts regulated by them are subject to Italian law, without application of the conflict of laws rules and the Vienna Convention on the international sale of goods.
Any dispute relating to these General Conditions and to any Contract regulated by them shall be subject to the exclusive jurisdiction of the Italian courts.

17. PRIVACY
The personal data collected with the forwarding of the Order will be processed by the Seller for the sole purpose of satisfying the express requests of the Client, in compliance with EU Regulation 2016/679 and the privacy policy on the website. Any further processing will be carried out only with the express consent of the Client.